Refund Policy

We want you to be happy with what you buy. If something is not right, tell us and we will work with you to put it right through a replacement, repair, exchange or refund.

You can return an item within 7 days of delivery if it is unused, in its original packaging and complete with accessories, manuals and the invoice. Software, consumables and items made to order cannot be returned unless faulty.

If an item arrives damaged or develops a fault, contact us within 7 days of delivery with your order number and a photo or short video. We will arrange a replacement or refund once the fault is confirmed.

Faults that appear after 7 days are handled under the product's warranty by our authorised service centers.

Contact our team by phone, WhatsApp or email with your order number and the reason for the return. We will confirm whether it qualifies and arrange collection or drop off.

Approved refunds are paid to the original payment method within 7 to 14 working days after we receive and inspect the item. Cash on delivery orders are refunded by bank transfer.

If you would prefer a different model or colour, we will exchange it where stock allows. Any difference in price is paid or refunded at the time of exchange.